Virtual personal assistant, Heather Cotton

Following a career which began in the Foreign and Commonwealth Office (London and Caracas) and Harper Collins Publishers in London, I decided to retrain and teach Business Administration and IT at tertiary level.

Seeking a new challenge in 2005 I began working as a Virtual Assistant and my professionalism, together with strong work ethic, helped me grow to capacity, happily forcing the formation of Making Headspace.

The Virtual Assistants (VA) who work with Making Headspace are hand picked for their high-level experience, wide level skill-set, personalities and flexibility. Each VA has the skills you would expect from a top Executive Assistant and more besides.

While we work as individuals with clients, we are without doubt a team and support each other, regularly sharing new technologies, apps, research tools etc so we can continue our own professional development and at the same time continue to offer clients a high-level, relevant service.

Making Headspace - it's the detail that defines us

The ethos of Making Headspace is that we are defined by the detail. As VAs we like to be proactive, roll our sleeves up and get involved in becoming a member of your company. We aim to think around a situation, ask questions, dig deep and think about the fine detail. We want you to trust us, rely on us and use us as much as you need to.  

Our entire focus is on you and what you need from your administrative support. No two clients are the same, and we know that if we do our job properly you will feel fully supported, safe in the knowledge that we have your best interest at heart.

Experience tells us that communication is paramount for success, especially when working virtually. It's good to talk and it’s worth putting in the effort to build your relationship with your VA from the start - the more we know about you and how you like to work the more effective we can be.

We have Virtual Assistants based in London, Hampshire, Surrey and The Home Counties, The Midlands, Edinburgh and Amsterdam and clients from all over the UK (and internationally).

Our reputation is how we get our referrals - we really welcome feedback!

What our clients delegate